Our orthotics are designed by diagnosis (condition-specific), built on proven orthotic foundations, and made-to-order based on your selections and fit needs. Every order is reviewed before it ships.

Our devices are made-to-order and tailored to the details you provide (shoe type, size, symptom side, fit notes, and measurements where applicable). If you have complex needs or severe symptoms, a clinician-prescribed custom orthotic may be a better next step.

Start by selecting the option that best matches your primary symptoms/diagnosis. If you’re unsure, contact us—our team can help with a quick symptom check to guide you to the best match.

You’ll choose the shoe category you plan to wear the orthotics in most:

• Athletic: sneakers / running / walking shoes
• Dress: lower-profile fit for dress shoes
• Orthopedic: more volume and accommodation for orthopedic-style footwear

Choosing the right shoe style helps the orthotic fit and function correctly.

Often yes. For best fit, remove the removable sock liner (the thin insole that comes with many shoes) before inserting your orthotics.

Yes—many customers move them between shoes that have similar volume and shape. If your shoes vary a lot (dress vs. athletic), you may prefer separate pairs.

Most devices are made on demand. Typical production turnaround ranges about 2–6 days depending on volume.

We offer international checkout options. Shipping costs, duties, and taxes (if applicable) are calculated at checkout based on your delivery address.

Orthotics can feel “different” at first because they change mechanics. Build up gradually:

Day 1: Wear no longer than 1 hour
Day 2: Wear no longer than 1 hour
Day 3: Wear no longer than 2 hours
Day 4: Do not wear (take a break)
Day 5: Wear no longer than 3 hours
Day 6: Wear no longer than 5 hours
Day 7: Do not wear (take a break)
Day 8: Wear no longer than 7 hours
Day 9: Wear no longer than 9 hours
Day 10: Do not wear (take a break)
Day 11: Wear up to 10 hours

Avoid intense activity during the break-in period.

We recommend avoiding intense activity during break-in. After you’ve adapted (around 10 days), you can gradually return to higher-impact activity if you’re comfortable.

Stop using the orthotics and consult a licensed clinician. New joint pain can be a sign the device isn’t right for your mechanics or you need a different plan.

Sometimes. If your orthotics extend past your shoe’s toe box, you can trim them following our replacement instructions.

Remove your existing shoe insole if possible, line up heel-to-heel and along the inside edge, trace, then trim along the OUTSIDE of the traced line. Trim a little at a time and test the fit.
Replacement Instructions.

Wash periodically with soap and warm water. Air dry only. Do not soak them in liquid and do not use heat (hair dryer, clothing dryer, heat gun, heat lamp) to dry.
Replacement Instructions.

Lifespan depends on activity level, size, and frequency of use. Padding and top covers usually wear before the shell. When you notice excessive wear or reduced comfort/support, it’s time to replace them.

If your orthotics don’t fit or feel comfortable, we’ll remake them free within 60 days, or provide a refund (minus shipping) or store credit—based on the product’s posted guarantee terms.

Picked the wrong device? We’ll swap it once within 60 days after a quick symptom check.

We offer a customer-friendly return window (including “120‑day free returns” where stated on the Site). Exact eligibility and instructions are provided in your order details or return portal.

Yes—our warranty covers manufacturing defects in materials or workmanship under normal use (subject to exclusions like normal wear, heat damage, soaking, or improper trimming). Contact us with your order number and photos for evaluation.

We do not bill insurance directly through the website. If you’d like to submit for possible reimbursement, contact us and we can provide an itemized receipt. Coverage varies widely by plan.

If symptoms are severe, worsening, associated with a new injury, or include numbness/tingling, significant swelling/redness, fever, or lack of improvement with conservative care, consult a licensed foot & ankle clinician.

Use our Contact page, email us, or message us via chat. We’re happy to help with orders, fit questions, returns, and product guidance.